![]() Enter an email address and password to create a new Cloud Account.Ĭlick Login if an account is already created for any other device such as WD My Cloud OS 5, My Cloud Home or Sandisk ibi.Click Continue to setup remote cloud access.Ĭlick Skip Cloud Access if remote cloud access is not needed.Create a New Password for local NAS users.Ĭlick Skip this user if the password should be set later.Create a New Password for My Cloud OS 5.(Download) IMPORTANT: Do not unplug the device during the upgrade process. You will need to reinstall the Apps you have There will no option to revert back to OS 3. Upgrading to My Cloud OS 5 is a one Way Migration. Wait for the update and reboot process to complete.Ĭlick Update Later to cancel the upgrade. Locate the firmware file on the local drive.Login to the My Cloud dashboard as the "admin" user.Īnswer ID 27432: My Cloud OS 3: Access the Dashboard.Download firmware 2.42.115 or higher from WD Support Website to Windows or macOS local drive.The My Cloud must be on firmware 2.42.115 or higher before updating to OS 5.My Cloud OS 5 Twonky DLNA Server v8.2.1 and higher no longer contain the Twonky Thumbnail Utility (TTU) tool and does not support extracting thumbnails from video content.Īnswer ID 29845: My Cloud OS 5: Twonky Video Thumbnails Not Displayed.3rd party apps including Twonky DLNA Media and iTunes Server must be installed from scratch.Īnswer ID 29396: How to Install 3rd Party Apps on My Cloud OS 5.My Cloud OS 5 HTTPS Redirects Explained.Answer ID 29985: Smart TV, Printers, Scanners, IP Camera, Media Players and Sound Systems Cannot Connect to My Cloud OS 5 on the Network.Answer ID 30014: Best Practices for My Cloud OS 5 Cloud Access and Indexing.Answer ID 29389: My Cloud OS 5 & OS 3, The Key Differences in Device Features.Answer ID 29230: Devices Available and Supported for My Cloud OS 5 Firmware Upgrade.Upgrades to My Cloud OS 5 cannot be downgraded to My Cloud OS 3.
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